How to Add New Manager or Board Director as User in Managemate Application
Log in to Your Managemate Account
Log in to your Managemate account
Navigate to the “Manage Users” Page
Navigate to the "Manage Users" page using the main menu, or click here: https://app.managemate.ca/manage_users
Click the “Add User” Button
Click "Add User" button
(See the screenshot below for an example)
Fill in the User Information section
Complete the user information with:
Full name
Email address
Role (e.g., Board Director, Property Manager)
Title (e.g., President, Assistant Property Manager)
Phone number
Profile picture
(See the screenshot below for an example)
Set the User’s Permissions
Permissions are automatically assigned based on the selected role.
To customize permissions, toggle each setting on or off as needed.
(See the screenshot below for an example)
Assign Admin Access (Optional)
Enabling Admin access allows the user to manage your condominium’s subscription, including:
Renewing or canceling the account
Updating account information
(See the screenshot below for an example)
Save and Send Invitation
Click “Create” to save the new user’s information.
The user you added will appear in the Users tab with “Invited” above their name and will receive an email invitation to access your condominium’s Managemate account.
(See the screenshot below for an example)
Note: The invitation sent to new users is only valid for 24 hours.
Resend an Invitation
If the manager or board director did not accept the invitation and it expired, you can resend it. Please follow the steps below.
Navigate to the "Manage Users" section
Click the user you want to resend the invitation
Click the edit icon
Click Resend Email Invite
(See the screenshot below for an example)
Click Save
Have a question?
Contact us today at +1-647-493-5008 or at [email protected].