You can add new managers and board directors to your condo's Managemate Workspace from the Manage Users page. New users are active as soon as you create their account. They start receiving notifications right away, and you can mention them in notes, share records with them and assign activities to them immediately.
To add users, your account needs permission to create users and roles. If you are not sure whether you have it, contact [email protected].
Add a new user
Log in to your Managemate account
Go to the Manage Users page from the main menu, or go directly to https://app.managemate.ca/manage_users
Click Add User
Enter the user's Full name, Email address, Title (for example, President or Treasurer) and Phone number. You can also add a Profile picture.
Select the user's Role, such as Board Director or Property Manager
Review the user's permissions. They are filled in automatically from the role you selected. Turn any permission on or off if this user needs something different.
Click Create
The user's account is active right away, and Managemate sends them an email letting them know their account is ready.
Each user needs their own email address. It is the address they sign in with, so two people, such as two directors in the same household, cannot share one.
Admin access (optional)
Turning on Admin lets the user manage your condo's subscription, including renewing or cancelling the account and updating account information.
What the role sets
Every role carries two sets of defaults. Both are copied to the new user's account when you click Create.
Permissions control what the user can see, create, edit and delete in each section of the Workspace.
Default notifications control which notifications the user receives, and on which channels: Email, In-app and Push.
Choosing the right role is the most important step. It gives the user the access and notifications that suit their position, with no setup needed afterwards.
Once the account exists, the user can adjust their own notifications at any time in User Profile > Notifications. If a role's defaults are changed later, the change applies to users created from then on. Existing users keep their current settings.
To set up or change a role, read How Roles Work in Managemate. To learn what each notification does, read Get the Right Amount of Notifications in Managemate.
What the new user receives
Instead of an invitation, the new user receives an email letting them know their Managemate account is ready. It names the person who added them, the condo and their role, and explains how to set their password.
There is nothing to accept. To sign in for the first time, the user selects Reset Password on the login page at app.managemate.ca, enters their email address and follows the link sent to their inbox. Each step is explained in How to reset your password.
The user can do this whenever they are ready. Their account stays active in the meantime, and they receive their notifications whether or not they have signed in yet.
If a new user cannot find their email
You do not need to resend anything. Ask the user to check their junk or spam folder. If the email is not there, they can go to app.managemate.ca, select Reset Password and set their password directly.
Users invited before September 23, 2026. Users who were invited before this date and never accepted their invitation still need to accept their original invitation. If it has expired, contact [email protected] and we will help.
Summary
Add users from Manage Users, using the Add User button
New users are active immediately, with no invitation to accept
The role you select sets both their permissions and their starting notifications
Each user needs their own email address
New users set their password with Reset Password on the login page, whenever they are ready
Have a question?
Contact us at +1-647-493-5008 or at [email protected].